Return Policy

At URPAWS, we understand that sometimes a product may not meet your expectations or may not be suitable for your pet. That's why we have a comprehensive return policy in place to ensure your satisfaction.

30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on all our products. If you are not completely satisfied with your purchase, you can return it within 30 days of receiving it for a full refund. Please note that the item must be unused and in its original packaging.

Easy Return Process: To initiate a return, simply contact our customer support team with your order details. They will provide you with a return authorization number and guide you through the return process. Please make sure to include the return authorization number on the package for faster processing.

Return Shipping: The cost of return shipping is the responsibility of the customer, unless the return is due to a defective or damaged product. We recommend using a trackable shipping method to ensure the safe return of the item.

Refund Process: Once we receive the returned item and verify its condition, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase.

Exclusions: Please note that certain items are non-returnable for hygiene reasons, such as pet grooming tools and pet food. Additionally, personalized or customized items cannot be returned unless they are defective or damaged.

Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer support team within 48 hours of receiving the item. We will arrange for a replacement or refund, depending on your preference.

Customer Satisfaction: Your satisfaction is our top priority. If you have any questions or concerns regarding our return policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure a smooth return process.

Disclaimer: The information provided here is a summary of our return policy. For the complete and detailed return policy, please refer to our website or contact our customer support team.